Refund policy

Last Updated: October 24, 2026

Thank you for shopping at NovaMedRx, an online store operated by Aniyah Ads Agency LLC.

We value customer satisfaction and are committed to providing a transparent return and refund process.

30-Day Return Policy

We accept return requests for eligible products within 30 calendar days of delivery.

To qualify for a change-of-mind return, products must be unused, unopened, in their original packaging, and have intact safety seals.

Proof of purchase or an order number is required.

Non-Returnable Products

For health, hygiene, and product safety reasons, opened, used, or tampered-with dietary supplements are generally not eligible for change-of-mind returns.

This restriction does not affect your rights concerning defective, damaged, misrepresented, or incorrectly supplied products under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@novamedrx.com promptly.

Include your order number, a description of the problem, and photographs where available.

We will review the issue and provide an appropriate remedy, including a refund or replacement where applicable.

How to Request a Return

To request a return:

Email info@novamedrx.com with your order number.
Explain the reason for your return.
Wait for return authorization and instructions.
Ship the approved item according to the instructions provided.

Please do not send products to our business address without prior authorization.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If a return is necessary due to our error or a defective product, we will cover reasonable return shipping costs when required by applicable law.

Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing and posting times may vary depending on the payment provider and financial institution.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.